220-1002 Real Exam Dumps Questions and answers 51-60

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Question No.51

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

  1. End-user education

  2. Pre-installation environment cleaning

  3. Disabling of System Restore

  4. Infected system quarantine

Correct Answer: A

Question No.52

Ann, an end user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Ann#39;s issue?

  1. Restart the tablet.

  2. Disable and then reenable Bluetooth.

  3. Calibrate the touchscreen sensor.

  4. Disconnect and then reconnect the stylus.

Correct Answer: D

Question No.53

A user#39;s phone contains customer#39;s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?

  1. Fingerprint lock

  2. Passcode lock

  3. Swipe lock

  4. PIN lock

Correct Answer: A

Question No.54

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS found. The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error?

  1. The computer has GRUB Legacy installed

  2. Windows Startup services are not running

  3. An incompatible partition is marked as active

  4. An unsupported version of Windows is installed

Correct Answer: C

Question No.55

A user#39;s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

  1. Task Manager

  2. MSTSC

  3. MSConfig

  4. PerfMon

Correct Answer: A

Question No.56

A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:

There are 1033 infected files on this computer. Click here to disinfect.

The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?

  1. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.

  2. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.

  3. Back up the user#39;s files. Restore the system to the original system image designated by corporate IT policies. Restore the user#39;s files.

  4. Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.

Correct Answer: A

Question No.57

Which of the following built-in accounts was removed in Windows 10?

  1. Power User

  2. Administrator

  3. Guest

  4. Standard User

Correct Answer: A

Question No.58

A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi

Which of the following MOST accurately describes the effect of the command?

  1. It kills any running programs starting with the letters vi.

  2. It opens a list of directories that start with the letters vi.

  3. It creates a new file named grep in the current working directory.

  4. If finds a list of processes running a text editor.

Correct Answer: D

Question No.59

Which of the following is the maximum RAM limit of a Windows 32-bit version?

  1. no limit

  2. 4GB

  3. 8GB

  4. 32GB

Correct Answer: B

Question No.60

A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal. Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

  1. Pad and chmod

  2. Node and vi

  3. Is an chown

  4. Ps and kill

  5. Op and rm

Correct Answer: D

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