220-1002 Real Exam Dumps Questions and answers 131-140

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Question No.131

A technician is contacted by a user who is working from home but is unable to connect to any office resources (e.g., files, printers). The user is able to access the Internet. Which of the following should the technician check FIRST?

  1. VPN

  2. DHCP

  3. NAT

  4. DNS

Correct Answer: A

Question No.132

Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the following authentication methods is being requested?

  1. Single-factor

  2. Multifactor



Correct Answer: A

Question No.133

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Select two.)

  1. dir

  2. chdsk

  3. dism

  4. ipconfig

  5. format

  6. diskpart

Correct Answer: BC

Question No.134

A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

  1. RDP

  2. SSH

  3. TFTP

  4. HTTP

Correct Answer: B

Question No.135

A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

  1. keys

  2. passwords

  3. root CA

  4. tokens

Correct Answer: A

Question No.136

An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

  1. Create a risk analysis report for review

  2. Submit a change order for approval

  3. Insist the worker accepts the standard desktop

  4. Document the request and place the order

Correct Answer: B

Question No.137

Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

  1. Files disappearing

  2. File permission changes

  3. Application crash

  4. Too many start items

Correct Answer: A

Question No.138

A technician is called to troubleshoot a user#39;s Windows workstation that fails to boot. The user reports that, after updating the workstation#39;s graphics driver to a beta version, the machine gives a quot;Stopquot; error on every boot Which of the following should the technician complete to resolve the issue?

  1. Boot the workstation in safe mode and disable the graphics driver system tray menu

  2. Boot the workstation in safe mode with networking and install the latest stable graphics driver.

  3. Boot the workstation in safe mode and disable Windows driver signing requirements

  4. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

Correct Answer: A

Question No.139

A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10. Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

  1. Unattended installation

  2. Remote network installation

  3. In-place upgrade

  4. Clean installation

Correct Answer: A

Question No.140

A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

  1. Degauss

  2. Drive wipe

  3. Standard format

  4. Low-level format

Correct Answer: B

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