220-1002 Real Exam Dumps Questions and answers 101-110

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Question No.101

Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?

  1. 2GB

  2. 4GB

  3. 8GB

  4. 16GB

Correct Answer: B

Question No.102

Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

  1. Acceptable use policy

  2. Inventory management

  3. EULA

  4. MDM policy

Correct Answer: B

Question No.103

An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

  1. Update antivirus definitions

  2. Install anti-malware software

  3. Enable the pop-up blocker

  4. Reboot the PC

Correct Answer: B

Question No.104

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

  1. Put on an ESD strap.

  2. Place components on an ESD mat

  3. Disconnect the power before servicing the PC

  4. Place the PC on a grounded work bench

Correct Answer: C

Question No.105

A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques. Which of the following should the technician do NEXT to proceed with disposal of the batteries?

  1. Place security In trash receptacles

  2. Refer to the manufacture#39;s specific usage

  3. Review the material safety data sheet

  4. Conduct an Internal search of disposal techniques

Correct Answer: B

Question No.106

A user reports that when opening a web browser the initial page loads to a search engine the user does not recognize When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups Which of the following should a technician do to resolve these issues? (Select TWO)

  1. Reset the user#39;s browser to default settings

  2. Delete the user#39;s cached images, temporary files, and cookies

  3. Reboot the user#39;s computer and install a secondary antivirus

  4. Convince the user to use a different web browser that is currently unaffected

  5. Download the update to the user#39;s web browser of choice

  6. Remove any unapproved applications from the user#39;s startup items

Correct Answer: AF

Question No.107

A technician must remove data from the human resources computers. The technician plans to reuse the drives in the computers. Which of the following data destruction methods should the technician perform to ensure the data is removed completely?

  1. Degaussing

  2. Standard format

  3. Overwrite

  4. Low-level format

Correct Answer: D

Question No.108

A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company#39;s security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory. Which of the following BEST enforces this policy?

  1. Delete the user accounts

  2. Disable the user accounts

  3. Restrict the user accounts

  4. Reset the user accounts

Correct Answer: A

Question No.109

Joe, a technician, has his daily plans forwarded to him by his supervisor. Upon arrival to the external to the second support call of the day, Joe realizes the issue will require much more time than initially scheduled, and several support calls will not be completed. Which of the following would be the appropriate action for Joe?

  1. Contact his supervisor so the supervisor can make schedule changes.

  2. Move the appoints to the next business day.

  3. Reach out to a colleague to assist in completing the jobs.

  4. Continue to work on the current call, and get to the others as soon as possible.

Correct Answer: A

Question No.110

A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log. Which of the following should the technician replace to prevent these issues in the future?

  1. System memory

  2. Surge protector

  3. Hard drives

  4. Battery backup

Correct Answer: D

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