220-1001 Real Exam Dumps Questions and answers 111-120

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Question No.111

A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?

  1. Check to see if insufficient hard drive space is causing the issue

  2. Update the operating system, drivers, and firmware on the PC

  3. Log into the PC with another user profile and test performance

  4. Shut down the PC, unplug the power for 30 seconds, and then boot the PC

Correct Answer: A

Question No.112

An employee#39;s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?

  1. Clean out the charging port on the device

  2. Replace the mobile device#39;s battery

  3. Issue a new charging cable to the employee

  4. Send the device for service and give the employee a loaner

Correct Answer: A

Question No.113

A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS. Which of the following should the technician perform NEXT?

  1. Test the theory attempting to browse to a website known IP address.

  2. Implement preventive measures by manually assigning a DNS server to the PC.

  3. Identify the problem by running the command ipconfig / flushdns.

  4. Document the finding in the organization local knowledge base.

Correct Answer: B

Question No.114

A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?

  1. Video resolution

  2. HDMI connection

  3. Keystone

  4. Focus

Correct Answer: A

Question No.115

A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?

  1. The disk has already been finalized

  2. The files are encrypted

  3. There is a corrupt file on the hard drive

  4. The files are not compatible with the type of disk used

Correct Answer: A

Question No.116

Company management wants to give users the ability to work from home during periods of bad weather. Which of the following would enable the workforce to do this?

  1. NAT

  2. VLAN

  3. VPN

  4. HIPS

Correct Answer: C

Question No.117

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

  1. WAN

  2. PAN

  3. LAN

  4. MAN

Correct Answer: C

Question No.118

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

  1. Reboot the computer into safe mode and try to print a test page

  2. Download the correct drivers from the manufacturer#39;s website and install them

  3. Unplug the USB cable from the printer and try another USB slot on the PC

  4. Set the printer as the default within the device properties

Correct Answer: B

Question No.119

A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?

  1. There are conflicting DHCP servers on the network

  2. There are conflicting ARP records

  3. There are conflicting gateways on the network

  4. There are conflicting IP protocols

Correct Answer: A

Question No.120

Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable.

Which of the following will MOST likely fix this issue?

  1. Pair the devices

  2. Set the SSID

  3. Update the smart wearable device firmware

  4. Enable NFC

Correct Answer: A

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