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Case Study – Litware, Inc.

The following testlet will present a Case Study followed by 7 multiple choice questions, 0 create a tree questions, 3 build list and reorder questions and 0 drop and connect questions.

You will have 60 minutes to complete the testlet.

For help on how to answer the questions, click the Instructions button on the question screen.

 

Overview

Litware, Inc., is an international air transportation company that has 700 employees. Litware has several offices worldwide. The main office is located in Montreal.

The Montreal office has 125 users.

 

Existing Environment

 

Network Infrastructure:

The network is configured as shown in the exhibit.

The company has an Active Directory forest named litwareinc.com that contains a single domain.

 

Lync Server and Exchange Server Infrastructure:

The company has a Microsoft Exchange Server 2010 Service Pack 2 (SP2) organization that contains four servers. The servers are configured as shown in the following table.

clip_image001

 

The company has a Lync Server 2013 infrastructure that contains four servers. The servers are configured as shown in the following table.

 

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The Lync Server infrastructure contains the components shown in the following table.

 

clip_image003

 

All audio conferences dial in to LYNCGATE1.

LYNC_EDGE1 is configured for External Access.

LYNC2 and LYNC3 are configured to place and receive calls through their local PBX and PSTN gateway.

The Montreal office has a phone number range of +1-514-555-0100 to +1-514-555-0250. Phone number ranges from +1-514-555-0226 to +1-514-555-0250 are unused.

 

 

Problem Statements:

The company identifies the following issues:

 

Ÿ   Users in the Madrid office report that their customers fail to reach the audio bridge.

Ÿ   Remote users outside of North America report poor audio quality during conferences.

Ÿ   Users report that they cannot invite people into their audio conferences by using the Invite by name or phone number feature.

Ÿ   The finance department reports that fees for phone number ranges in the Montreal office have increased by 200 percent during the last five years.

 

Requirements

 

Business Goals:

The company plans to replace all of its legacy phone systems and devices within a year.

 

Planned Changes:

The company plans to implement the following changes:

 

Ÿ   Replace all of the voice mail systems with Exchange Server 2010 Unified Messaging (UK).

Ÿ   Provide E911 services to users from the United States offices.

Ÿ   Replace the phone number ranges in the Montreal office with extensions to a single phone number range.

Ÿ   Provide a Microsoft Lync Online account to several contractors that uses the @contractors.Iitwareinc.com suffix.

Ÿ   The contractors will use their mobile phone to place and receive calls.

 

Business Requirements:

The company identifies the following business requirements for the planned deployment:

 

Ÿ   Minimize hardware and software acquisition costs.

Ÿ   Minimize the cost of placing long distance calls to Europe.

Ÿ   Minimize the cost of placing long distance calls to North America.

 

Technical Requirements:

The company identifies the following technical requirements for the planned deployment:

 

Ÿ   Ensure that all users can place and receive calls if a single server fails.

Ÿ   Ensure that all users can place and receive calls if a WAN link fails.

Ÿ   Automatically provide E911 information to a national emergency call center in the United States.

Ÿ   Limit the use of E911 services to users in United States offices only.

Ÿ   Ensure that all users can find all of the company employees in the Lync Address Book.

Ÿ   Ensure that users in a partner company can add a Litware employee to their contact list without any intervention by an administrator at Litware.

Security Requirements:

The corporate security policy states that only the main phone number of the company must be displayed when users call external customers.

 

Phone Number Requirements:

The company identifies the following requirements for the phone numbers:

 

Ÿ   If a caller dials a phone number range that is unassigned, the call must be transferred to an operator.

Ÿ   If a caller dials a phone number in a range that was replaced by an extension, the caller must hear the extension format, and then the call must be transferred to the generic phone number range of +15145550100.

Ÿ   The costs associated with phone number ranges must be reduced.

Ÿ   Callers to the company must always be able to reach an employee, an operator, or a UM auto attendant.

UM Requirements:

The company plans to deploy UM with Exchange Server 2010 to meet the following requirements:

 

Ÿ   All users must be able to use the Play on Phone feature in Microsoft Outlook.

Ÿ   UM administrators must be able to configure calls to be redirected to external phone numbers.

Ÿ   Users must be prevented from navigating the voice mail system menu by using their voice.

 

Current Environment (exhibit):

clip_image005

 

 

QUESTION 58

You need to configure the Lync Server 2013 infrastructure to meet the technical requirements for E911. You create the network and subnets for each office. Which three tasks should you perform next? (Each correct answer presents part of the solution. Choose three.)

 

A.      Create a client policy.

B.      Configure the location database

C.      Create location policies.

D.      Create a response group.

E.       Create a voice route.

F.       Create a normalization rule.

 

Correct Answer: BCE

 

 

QUESTION 59

You are evaluating the planned changes for the contractors. You need ensure that the contractors can access Outlook Voice Access and receive voice mails from callers. Which cmdlet should you run?

 

A.      New-CsExUmContact

B.      New-CsSipDomain

C.      New-CsVoicemailReroutingConfiguration

D.      New-CsSipProxyCustom

 

Correct Answer: D

 

 

QUESTION 60

You need to recommend a solution to meet the security requirement. What should you include in the recommendation?

 

A.      An outbound translation rule

B.      A response group

C.      A voice policy

D.      A private phone line

 

Correct Answer: A

 

 

QUESTION 61

You decommission the legacy PBX in the Singapore office. You configure all users in the Singapore office to route calls through their local Lync Server 2013 servers. You need to identify the tasks that must be performed in each office to ensure that calls from Singapore meet the business requirements and the technical requirements. Which task should you identify for each requirement?

 

To answer, drag the appropriate actions to the correct requirements in the answer area. Each action may be used once, more than once, or not at all. Additionally, you may need to drag the split bar between panes or scroll to view content.

 

Select and Place:

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Correct Answer:

clip_image009

 

 

QUESTION 62

You need to prepare the Enterprise Voice infrastructure for E911. Which two cmdlets should you run? (Each correct answer presents part of the solution. Choose two.)

 

A.      Set-CsPstnUsage

B.      Enable-CSPublicProvider

C.      Set-CsVoiceConfiguration

D.      New-CsVoiceRoute

E.       New-CsVoiceRoutingPolicy

 

Correct Answer: AD

 

 

QUESTION 63

You need to prepare the environment for the planned Lync Online solution of the contractors. The solution must meet the business requirements and technical requirements. What two technologies should you deploy? (Each correct answer presents part of the solution. Choose two.)

A.      Active Directory Rights Management Services (AD RMS)

B.      Active Directory Lightweight Directory Services (AD LDS)

C.      The Inter-Organization Replication tool

D.      Active Directory Federation Services (AD FS) 2.0

E.       Microsoft Online Services Directory Synchronization

F.       Microsoft Online Services Sign-in Assistant

 

Correct Answer: DE

 

 

QUESTION 64

You are evaluating the planned changes for the contractors. You need to identify which client application the contractors will be able to use to schedule online meetings. Which client application should you identify?

 

A.      Lync Web App

B.      Windows Phone devices

C.      Outlook 2010

D.      Outlook Web App

 

Correct Answer: C

 

 

QUESTION 65

You need to implement a solution to meet the phone number requirements. Which four actions should you perform?

 

To answer, move the four appropriate actions from the list of actions to the answer area and arrange them in the correct order.

 

Select and Place:

clip_image010

Correct Answer:

clip_image011

 

 

QUESTION 66

You need to ensure that the users in all of the offices can dial in to conferences by using a local phone number. What should you create?

 

A.      An additional dial plan

B.      Five conferencing policies

C.      Five dial-in numbers

D.      Five addition call routes

 

Correct Answer: C

 

 

QUESTION 67

You need to configure UM to meet the UM requirements. Which UM component should you use to meet each requirement?

 

To answer, drag the appropriate components to the correct requirements in the answer area. Each setting may be used once, more than once, or not at all. Additionally, you can split bar between panes or scroll to view content.

 

Select and Place:

clip_image012

 

Correct Answer:

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