[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 91-100

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ITIL Foundation (syllabus 2011)

Question No: 91 – (Topic 2)

The remediation plan should be evaluated at what point in the change lifecycle?

  1. Before the change is approved

  2. Immediately after the change has failed and needs to be backed out

  3. After implementation but before the post implementation review

  4. After the post implementation review has identified a problem with the change

    Answer: A

    Question No: 92 – (Topic 2)

    Where should the following information be stored?

    1. The experience of staff

    2. Records of user behaviour

    3. Supplier#39;s abilities and requirements

    4. User skill levels

      1. The forward schedule of change

      2. The service portfolio

      3. A configurationmanagement database (CMDB)

      4. The service knowledge management system (SKMS)

Answer: D

Question No: 93 – (Topic 2)

Which one of the following does service metrics measure?

  1. Functions

  2. Maturity and cost

  3. The end-to-end service

  4. Infrastructureavailability

Answer: C

Question No: 94 – (Topic 2)

What are underpinning contracts used to document?

  1. The provision of IT services or business services by a service provider

  2. The provision of goods and services by third party suppliers

  3. Service levels that have been agreed between the internal service provider and their customer

  4. Metrics and critical success factors (CSFs) for internal support teams

Answer: B

Question No: 95 – (Topic 2)

Which process is responsible for low risk, frequently occurring, low cost changes?

  1. Demand management

  2. Incident management

  3. Release and deployment management

  4. Requestfulfillment

Answer: D

Question No: 96 – (Topic 2)

What are the categories of event described in the ITIL service operationbook?

  1. Informational, scheduled, normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive

Answer: C

Question No: 97 – (Topic 2)

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  1. The IT director

  2. The process owner

  3. The service owner

  4. The customer

Answer: B

Question No: 98 – (Topic 2)

Which of the following is the correct definition of an outcome?

  1. The results specific to the clauses in a service level agreement (SLA)

  2. The result of carrying out an activity, following a process or delivering an IT service

  3. All the accumulated knowledge of the service provider

  4. All incidents reported to the service desk

Answer: B

Question No: 99 – (Topic 2)

What type of services are NOT directly used by the business but are required by the service provider todeliver customer facing services?

  1. Business services

  2. Component services

  3. Supporting services

  4. Customer services

Answer: C

Question No: 100 – (Topic 2)

In which document would you expect to see an overview of actual service achievements against targets?

  1. Operational level agreement (OLA)

  2. Capacity plan

  3. Service level agreement (SLA)

  4. SLA monitoring chart (SLAM)

Answer: D

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