[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 341-350

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ITIL Foundation (syllabus 2011)

Question No: 341 – (Topic 6)

Which of the following areas would not be supported by a Service Design tool?

  1. Software design

  2. Process design

  3. Environment design

  4. Strategy design

Answer: B

Question No: 342 – (Topic 6)

Contracts relating to an outsourced Data Centre would be managed by?

  1. Service Desk

  2. IT Operations Control

  3. Technical Management

  4. Facilities Management

    Answer: D

    Question No: 343 – (Topic 6)

    Which of the following should be available to the Service Desk?

    1. Known ErrorData

    2. Change Schedules

    3. Service Knowledge Management System

    4. The output from monitoring tools

      1. 1,2 and 3 only

      2. 1,2 and4 only

      3. 2,3 and 4 only

      4. All of the above

Answer: D

Question No: 344 – (Topic 6)

What type of improvement should be achieved by using the Deming Cycle?

  1. Rapid, one-off improvement

  2. Return on investment within 12 months

  3. Quick wins

  4. Steady, ongoing improvement

Answer: D

Question No: 345 – (Topic 6)

Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

  1. Technology, Customer, User

  2. Corporate, Customer, Service

  3. Corporate, Customer, Technology

  4. Service, User, IT

Answer: B

Question No: 346 – (Topic 6)

An IT department is under pressure to cut costs. As a result, thequality of services has started to suffer. What imbalance does this represent?

  1. Excessive focus on quality

  2. Excessively reactive

  3. Excessively proactive

  4. Excessive focus on cost

Answer: D

Question No: 347 – (Topic 6)

Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

  1. The Asset Register

  2. The Service Knowledge Management System

  3. The Known Error Database

  4. The Information ManagementSystem

Answer: B

Question No: 348 – (Topic 6)

Customer perceptions and business outcomes help to define what?

  1. The value of a service

  2. Governance

  3. Total cost of ownership (TCO)

  4. Key performance indicators (KPIs)

Answer: A

Question No: 349 – (Topic 6)

Which ofthe following is NOT an objective of the Operations Management function?

  1. Swift application of skills to diagnose any IT Operations failures that occur

  2. Regular scrutiny and improvements to achieve improved service at reduced costs

  3. First line Incident investigation and diagnosis logged by users

  4. Maintenance of status quo to achieve stability of day to day processes and activities

Answer: C

Question No: 350 – (Topic 6)

Which of the following is NOT a purpose of Service Transition?

  1. To ensure that a service can be managed, operated and supported

  2. To provide training and certification in project management

  3. To provide quality knowledge of Change, Release and Deployment Management

  4. To plan and manage the capacity and resource requirements to manage a release

Answer: B

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