[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 331-340

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ITIL Foundation (syllabus 2011)

Question No: 331 – (Topic 6)

What does a service always deliver to customers?

  1. Applications

  2. Infrastructure

  3. Value

  4. Resources

Answer: C

Question No: 332 – (Topic 6)

Defining the processes needed to operate a new service is part of:

  1. Service Design: Design the processes

  2. Service Strategy: Develop the offerings

  3. Service Transition: Plan and prepare for deployment

  4. Service Operation: IT Operations Management

    Answer: A

    Question No: 333 – (Topic 6)

    Which of the following statements about communication within Service Operation are CORRECT?

    1. All communication must have an intended purpose or resultant action

    2. Communication should not take place without a clear audience

      1. 1 only

      2. 2 only

      3. Both of the above

      4. None of the above

Answer: C

Question No: 334 – (Topic 6)

Which process will regularly analyze incident data to identify discernable trends?

  1. Service Level Management

  2. Problem Management

  3. Change Management

  4. Event Management

    Answer: B

    Question No: 335 – (Topic 6)

    Which of the following does the Availability Management process include?

    1. Ensuring services are able to meet availability targets

    2. Monitoring and reporting actual availability

    3. Improvement activities, to ensure that services continue to meet or exceed their availability goals

      1. 1 only

      2. All of the above

      3. 1 and 2 only

      4. 1 and 3 only

        Answer: B

        Question No: 336 – (Topic 6)

        Which of the following are goals of Service Operation?

        1. To coordinate and carry out the activities and processes required to deliver and manage services at agreedlevels to the business

        2. The successful release of services into the live environment

          1. 1 only

          2. 2 only

          3. Both of the above

          4. Neither of the above

Answer: A

Question No: 337 – (Topic 6)

Identity and Rights are two major concepts involved in which one of the following processes?

  1. Access Management

  2. Facilities Management

  3. Event Management

  4. Demand Management

Answer: A

Question No: 338 – (Topic 6)

Which Function would provide staff to monitor events in a Network Operations Centre?

  1. IT Operations Management

  2. Applications Management

  3. Service Desk

  4. Technical Management

Answer: A

Question No: 339 – (Topic 6)

Which of the following statements isCORRECT?

  1. IT Service Continuity Management can only take place once Business Continuity Management has been established

  2. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management

  3. Business Continuity Management and IT Service Continuity Management must be established at the same time

  4. IT Service Continuity Management is not required when IT is outsourced to a third party provider

Answer: B

Question No: 340 – (Topic 6)

Access Management is closely related to which other processes?

  1. Availability Management only

  2. InformationSecurity Management and 3rd line support

  3. Information Security Management and Availability Management

  4. Information Security Management only

Answer: C

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