[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 281-290

Ensurepass.com : Ensure you pass the IT Exams
2018 Jan Exin Official New Released ITIL
100% Free Download! 100% Pass Guaranteed!
http://www.EnsurePass.com/ITIL.html

ITIL Foundation (syllabus 2011)

Question No: 281 – (Topic 5)

The BEST description of the purpose of Service Operation is?

  1. To decide how IT will engage with suppliers during the Service Management Lifecycle

  2. To proactively prevent all outages to IT Services

  3. To deliver and support IT Services at agreed levels to business users and customers

  4. To design and build processes that will meet business needs

Answer: C

Question No: 282 – (Topic 5)

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

  1. The Request Fulfillment Process Manager

  2. The Request Fulfillment Process Owner

  3. The Service Manager

  4. The ServiceDesk Manager

Answer: B

Question No: 283 – (Topic 5)

Staff in an IT departmentare experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

  1. Extreme focus on cost

  2. Extreme focus on responsiveness

  3. Vendor focused

  4. Extreme internal focus

    Answer: D

    Question No: 284 – (Topic 5)

    Which of the following are Service Desk organizational structures?

    1. Local Service Desk

    2. Virtual Service Desk

    3. IT Help Desk

    4. Follow the Sun

      1. 2, 3 and 4 only

      2. 1,2 and 4 only

      3. 1, 2 and 3 only

      4. 1, 3 and 4 only

Answer: B

Question No: 285 – (Topic 5)

What is the definition of an Alert?

  1. A type of Incident

  2. A warning that a threshold has been reached or that something has changed

  3. Anerror message to the user of an application

  4. An audit report that indicates areas where IT is not performing according to agreed procedures

Answer: B

Question No: 286 – (Topic 5)

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

  1. Each stage should be carried out once in the order Plan-Do-Check-Act

  2. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement

  3. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement ContinualImprovement

  4. The entire cycle should be repeated multiple times to implement Continual Improvement

Answer: D

Question No: 287 – (Topic 5)

To add value to the business, what are the four reasons to monitor and measure?

  1. Evaluate; Diagnose; Justify; Intervene

  2. Validate; Direct; Justify; Improve

  3. Validate; Direct; Justify; Intervene

  4. Evaluate; Direct; Justify; Improve

Answer: C

Question No: 288 – (Topic 5)

Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

  1. Service Portfolio Management

  2. Service Level Management

  3. Component Capacity Management

  4. Demand Management

Answer: D

Question No: 289 – (Topic 5)

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

  1. The Service Desk Manager

  2. The Service Manager

  3. The Request Fulfillment Process Manager

  4. The Request Fulfillment Process Owner

Answer: D

Question No: 290 – (Topic 5)

Which of these statements about Service Desk staff is CORRECT?

  1. Service Desk staff should be recruited from people who have high levels oftechnical skill tominimize the cost of training them

  2. The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles

  3. The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries

  4. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

Answer: B

100% Ensurepass Free Download!
Download Free Demo:ITIL Demo PDF
100% Ensurepass Free Guaranteed!
ITIL Dumps

EnsurePass ExamCollection Testking
Lowest Price Guarantee Yes No No
Up-to-Dated Yes No No
Real Questions Yes No No
Explanation Yes No No
PDF VCE Yes No No
Free VCE Simulator Yes No No
Instant Download Yes No No