[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 251-260

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ITIL Foundation (syllabus 2011)

Question No: 251 – (Topic 5)

Which of the following questions does Service Strategy help answer with its guidance?

  1. How do we prioritize investments across a portfolio?

  2. What services to offer and to whom?

  3. What are the Patterns of Business Activity (PBA)?

    1. 3 only

    2. 1 only

    3. 2 only

    4. All of the above

Answer: D

Question No: 252 – (Topic 5)

Major Incidents require:

  1. Less documentation

  2. Longer timescales

  3. Less urgency

  4. Separate procedures

Answer: D

Question No: 253 – (Topic 5)

A plan for managing the end of a supplier contract should be created when?

  1. The contract is being negotiated

  2. The contract is about to be ended

  3. The Supplier Manager decides that there is a risk the contract mightneed to end soon

  4. The contract has been agreed

Answer: A

Question No: 254 – (Topic 5)

Which process is responsible forfrequently occurring changes where risk and cost are low?

  1. Incident Management

  2. Request Fulfillment

  3. Release and Deployment Management

  4. Access management

Answer: B

Question No: 255 – (Topic 5)

Effective release anddeployment management enables the service provider to add value to the business by?

  1. Ensuring that all assets are accounted for

  2. Ensures that the fastest servers are purchased

  3. Delivering change, faster and at optimum cost and minimized risk

  4. Verifying the accuracy of all items in the configuration management database

Answer: C

Question No: 256 – (Topic 5)

Which of the following is NOT the responsibility of Service Catalogue Management?

  1. Ensuring that all operational services are recorded in the Service Catalogue

  2. Ensuring thatinformation in the Service Catalogue is consistent with information in the Service Portfolio

  3. Ensuring that information in the Service Catalogue is accurate

  4. Ensuring that information within the Service Pipeline is accurate

Answer: D

Question No: 257 – (Topic 5)

Which is the first step in the 7 Step Improvement Process?

  1. Where are we now?

  2. Identify gaps in Service Level Agreement (SLA) achievement

  3. Prepare for action

  4. Define what you should measure

Answer: D

Question No: 258 – (Topic 5)

Which of the following CANNOT be stored and managed by a tool?

  1. Data

  2. Knowledge

  3. Wisdom

  4. Information

Answer: C

Question No: 259 – (Topic 5)

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  1. Whether to buy an application or build it

  2. Should application development be outsourced

  3. Who the vendor of the storage devices will be

  4. Where the vendor of an application is located

Answer: A

Question No: 260 – (Topic 5)

Which of these is NOT a responsibility of Application Management?

  1. Ensuring that the correct skills are available to manage the infrastructure

  2. Providing guidance to IT Operations about how best to manage the application

  3. Deciding whether to buy or build an application

  4. Assisting in the design of the application

Answer: A

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