[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 231-240

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ITIL Foundation (syllabus 2011)

Question No: 231 – (Topic 4)

Which of the following is MOST concerned with the design of new or changed services?

  1. Change management

  2. Service transition

  3. Service strategy

  4. Service design

Answer: D

Question No: 232 – (Topic 4)

Which two elements of financial management for IT services are mandatory?

  1. Budgeting and charging

  2. Accounting and charging

  3. Budgeting and accounting

  4. Costing and charging

Answer: C

Question No: 233 – (Topic 4)

What are the categories of events described in the ITIL service operation book?

  1. Informational, scheduled,normal

  2. Scheduled, unscheduled, emergency

  3. Informational, warning, exception

  4. Warning, reactive, proactive

    Answer: C

    Question No: 234 – (Topic 4)

    Which of the following activities would be performed by a process manager?

    1. Monitoring and reporting on process performance

    2. Identifying improvement opportunities

    3. Appointing people to required roles

      1. All of the above

      2. 1 and 3 only

      3. 1 and 2 only

      4. 2 and 3 only

Answer: A

Question No: 235 – (Topic 4)

From the perspective of the service provider, who is the person or group that agrees their service targets?

  1. The user

  2. The customer

  3. The supplier

  4. The administrator

Answer: B

Question No: 236 – (Topic 4)

What is the primary focus of business capacity management?

  1. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

  2. Review of all capacity supplier agreements and underpinning contracts with supplier management

  3. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

  4. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Answer: D

Topic 5, Volume E

Question No: 237 – (Topic 5)

Which of the following sentences BEST describes a Standard Change?

  1. A change to the service provider#39;s established policies and guidelines

  2. A pre-authorized change that hasan accepted and established procedure

  3. A change that is made as the result of an audit

  4. A change that correctly follows the required change process

Answer: B

Question No: 238 – (Topic 5)

The group that authorizes changes that must be installed faster than the normal process is called the?

  1. Emergency CAB (ECAB)

  2. Urgent Change Authority (UCA)

  3. Urgent Change Board (UCB)

  4. CAB Emergency Committee (CAB/EC)

Answer: A

Question No: 239 – (Topic 5)

Which of the following statements about processes is INCORRECT?

  1. The output from a process has to conform to operational norms derived from business objectives

  2. Theobjective of any IT process should be expressed in terms of business benefits and goals

  3. A process may define policies, standards and guidelines

  4. The definition of Process Control is quot;The activity of planning and regulating a process, with theobjective of achieving Best Practicequot;

Answer: D

Question No: 240 – (Topic 5)

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

  1. Business Objectives, IT Objectives, Process Metrics

  2. Process Models, Goals and Objectives

  3. Vision and Strategy, Tactical Goals and Operational Goals

  4. Business and IT Strategy and Process Definitions

Answer: C

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