[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 181-190

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ITIL Foundation (syllabus 2011)

Question No: 181 – (Topic 4)

Which reason describes why ITIL is so successful?

  1. The five ITIL volumes are concise

  2. It is not tied to any particular vendor platform

  3. It tells service providers exactly how to be successful

  4. It is designed to be used to manage projects

    Answer: B

    Question No: 182 – (Topic 4)

    Which of these recommendations is best practice for service level management?

    1. Include legal terminology in service level agreements (SLAs)

    2. It is NOT necessary to be able to measure all the targets in an SLA

      1. 1 only

      2. 2only

      3. Both of theabove

      4. Neither of the above

Answer: D

Question No: 183 – (Topic 4)

Which stage of the change management process deals with what should be done if the change is unsuccessful?

  1. Remediation planning

  2. Categorization

  3. Prioritization

  4. Review and close

Answer: A

Question No: 184 – (Topic 4)

The definitive media library is the responsibility of:

  1. Facilities management

  2. Access management

  3. Request fulfillment

  4. Service asset and configuration management

Answer: D

Question No: 185 – (Topic 4)

Remediation planning is BEST described in which of the following ways?

  1. Planning how to recover the cost of a change

  2. Planning the steps required to be taken if a change is unsuccessful

  3. Planning how to compensate a userfor a failed change

  4. Planning how to advise the change requestor of a failed change

Answer: B

Question No: 186 – (Topic 4)

Which statement about the service portfolio is TRUE?

  1. The service portfolio includes ail services except those managed by third parties

  2. It is an integral part of the service catalogue

  3. It allows the organization unlimitedresources when planning for new service deployments

  4. It represents all resources presently engaged or being released in various stages of the service lifecycle

Answer: D

Reference: http://docs.livetime.com/LiveTime61/ServiceManager/service_portfolio_manage

ment.htm (Second para)

Question No: 187 – (Topic 4)

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

  1. Service level management

  2. Financial management

  3. Demand management

  4. Risk management

Answer: B

Question No: 188 – (Topic 4)

Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes thatintroduce new services are included

  2. All changes are mandated to be included

  3. Only changes to business critical systems are included

  4. Any changes that would benefit the organization are included

    Answer: D

    Question No: 189 – (Topic 4)

    Which of the following are benefits to the business of implementingservice transition?

    1. Better reuse and sharing of assets across projects and resources

    2. Reduced cost to design new services

    3. Result in higher volume of successful changes

      1. 1 and 2 only

      2. 2 and 3 only

      3. 1 and 3 only

      4. None of the above

Answer: C

Question No: 190 – (Topic 4)

Which of the following identifies the purpose of design coordination?

  1. Provide a single point of control for allactivities and processes within the service design stage of the lifecycle

  2. Ensuring all service designs have availability designed into them

  3. Designing of all the links between every service design process and all other processes in the service lifecycle

  4. Control of all supplier relationships from design right through to the production environment

    Answer: A

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