[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 141-150

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ITIL Foundation (syllabus 2011)

Question No: 141 – (Topic 3)

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle

  2. To proactively prevent all outages toIT services

  3. To design and build processes that will meet business needs

  4. To deliver and manage IT services at agreed levels to business users and customers

Answer: D

Question No: 142 – (Topic 3)

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  1. Service design

  2. Service transition

  3. Continual service improvement

  4. Service operation

Answer: A

Question No: 143 – (Topic 3)

Which one of the following is the BEST definition ofreliability?

  1. The availability of a service or component

  2. The level of risk that affects a service or process

  3. How long a service or configuration item (CI) can perform its function without failing

  4. How quickly a service or component can berestored to normal working order

Answer: C

Question No: 144 – (Topic 3)

Which one of the following statements isCORRECT?

  1. The configuration management system is part of the known error database

  2. The service knowledge management system is part of the configuration management system

  3. The configuration management system is part of the service knowledge management system

  4. The configuration management system is part of the configuration management

database

Answer: C

Question No: 145 – (Topic 3)

The multi-level SLA#39; is a three-layer structure. Which one of thefollowing layers is NOT part of this type of SLA?

  1. Customer level

  2. Service level

  3. Corporate level

  4. Configuration level

Answer: D

Question No: 146 – (Topic 3)

Which one of the following is NOT a characteristic of a process?

  1. It is measureable

  2. It delivers specific results

  3. It responds to specific events

  4. It structure an organization

    Answer: D

    Question No: 147 – (Topic 3)

    Which areas of service management can benefit from automation?

    1. Design andmodeling

    2. Reporting

    3. Pattern recognition and analysis

    4. Detection and monitoring

      1. 1, 2 and 3 only

      2. 1, 3 and 4 only

      3. 2, 3 and 4 only

      4. All of the above

        Answer: D

        Question No: 148 – (Topic 3)

        In which of the following areas would ITIL complementary guidance provide assistance?

        1. Adapting best practice for specificindustry sectors

        2. Integrating ITIL with other operating models

          1. Both of the above

          2. Neither of the above

          3. Option 1 only

          4. Option 2 only

Answer: A

Question No: 149 – (Topic 3)

Which one of the following is the BEST description of a service-based service level agreement (SLA)?

  1. An agreement with an individual customer group, covering all the services that they use

  2. An agreement that covers one service for a single customer

  3. An agreement that covers service specific issues in a multi-level SLA structure

  4. An agreement that covers one service for all customers of that service

Answer: D

Question No: 150 – (Topic 3)

Which one of the following is the BEST description of the purpose of the service operation

stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle

  2. To proactively prevent all outages to IT services

  3. To design and build processes which will meet business needs

  4. To deliver andmanage IT services at agreed levels to business users and customers

Answer: D

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