[Free] 2018(Jan) EnsurePass Pass4sure Exin ITIL Dumps with VCE and PDF 131-140
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ITIL Foundation (syllabus 2011)
Question No: 131 – (Topic 3)
Which one of the following activities would be performed by access management?
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Providing physical security for staff at data centers and otherbuildings
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Managing access to computer rooms and other secure locations
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Managing access to the service desk
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Managing the rights to use a service or group of services
Answer: D
Question No: 132 – (Topic 3)
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
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Service strategy
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Service design
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Service transition
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Service operation
Answer: B
Question No: 133 – (Topic 3)
Which one of the following activities is NOT part of the Deming Cycle?
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Act
-
Plan
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Do
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Co-ordinate
Answer: D
Question No: 134 – (Topic 3)
Which one of the following is NOT an aim of the change management process?
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To ensure the impact of changes are understood
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To ensure that changes are recorded and evaluated
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To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)
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To deliver and manage IT services at agreed levels to business users
Answer: D
Question No: 135 – (Topic 3)
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
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Providing an understanding of what strategy is
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Ensuring a working relationship between the customer and serviceprovider
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Defining how value is created
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1 only
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2 only
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3 only
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All of the above
-
-
Answer: D
Question No: 136 – (Topic 3)
What is the BEST description of an operational level agreement (OLA)?
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An agreement between the service provider and another part of the same organization
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An agreement between the service provider and an external organization
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Adocument that describes to a customer how services will be operated on a day-to-day basis
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A document that describes business services to operational staff
Answer: A
Question No: 137 – (Topic 3)
Which one of the following is NOT the responsibility of service catalogue management?
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Ensuring that information in the service catalogue is accurate
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Ensuring that service level agreements are maintained
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Ensuring that information in the service catalogue is consistent with information in the service portfolio
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Ensuring that all operational services are recorded in the service catalogue
Answer: B
Question No: 138 – (Topic 3)
Which of the following are managed by facilities management?
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Hardwarewithin a data centre or computer room
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Applications
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Power and cooling equipment
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Recovery sites
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1, 2 and 3 only
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All of the above
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1, 3 and 4 only
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1 and 3 only
-
-
Answer: C
Question No: 139 – (Topic 3)
Which processes are responsible for the regular review of underpinning contracts?
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Supplier management and service level management
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Supplier management and change management
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Availability management and service level management
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Supplier management and availability management
Answer: A
Question No: 140 – (Topic 3)
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business- related service levels?
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Change management
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IT service continuity management
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Financial management for IT services
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Service catalog management
Answer: B
Reference:http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)
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