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Oracle Fusion Customer Relationship Management 11g Sales Essentials

Question No: 71

The customization level is set to Extensible on a lookup type. Identify two things that can be done on a lookup type during implementation.

  1. Delete predefined codes in a lookup type.

  2. Insert new code to a lookup type.

  3. Update target module for a lookup type.

  4. Delete a lookup type.

  5. Update start date of a non-predefined code.

Answer: B,E

Explanation: The customization levels are user, extensible, and system. Allowed management tasks for the extensible customization level:

*Inserting new codes (B)

*Updating start date, end date, and enabled fields (only if the code is not predefined data) (E)

  • Deleting codes(only if the code is not predefined data)

    Reference:Oracle Fusion Applications Common Implementation Guide,Customization Level

    Question No: 72

    What feature in sales forecast allows salespeople to manually include or exclude a revenue or item forecast item from the sales forecast?

    1. Forecast Criteria Override

    2. Forecast metric

    3. Territory Re-alignment

    4. Forecast Criteria Rollup

    5. Forecast Explicit Update

    Answer: A

    Explanation: If the override is enabled, then salespeople can manually include or exclude a revenue item or forecast item from the sales forecast. Items that fall within criteria set by the administrator (such as win probability greater than 70 percent) are automatically included in the forecast, unless the salesperson employs the override.

    Reference: Oracle Fusion Applications Sales Implementation Guide, What#39;s a forecast criteria override?

    Question No: 73

    A sales person submits a forecast and then changes an opportunity. The salesperson’s manager rejects the forecast. By default, the forecast items are not synchronized with the opportunity. Identify the action to be performed to view the updated forecast.

    1. The administrator must enable Forecast Criteria Override.

    2. Run the Due Date Check process.

    3. The administrator must extend the freeze date.

    4. Change the territory for the salesperson.

    5. Enable quot;Refresh from Opportunityquot; at the forecast level.

    Answer: E

    Explanation: A salesperson submits a forecast and then changes an opportunity. The salesperson#39;s manager rejects the forecast. By default, the forecast items are not synchronized with the opportunity. Ifthe salesperson enables Refresh from Opportunity at the forecast level, then any changes from the opportunity appear immediately in the forecast.

    Incorrect answer:

    C:Salespeople can submit their forecasts only after the territory freeze date and before the

    forecast due date.

    Reference: Oracle Fusion Applications Sales Implementation Guide, Update from Opportunity

    Question No: 74

    A metric that provides a revenue target associated with the expected performance of a salesperson territory for a given forecast period is known as .

    1. Quota metric

    2. Unforecasted Pipeline metric

    3. Closed Revenue metric

    4. Expected forecast metric

    5. Estimated Adjustment metric

    Answer: A

    Explanation: The quota metric is the revenue target associated with the expected performance of a salesperson#39;s territory for a given forecast period.

    Reference: Oracle Fusion Applications Sales Implementation Guide, FAQs for Forecasting Options

    Question No: 75

    Identify the customization level that does not allow edits to tag on a standard lookup type.

    1. User

    2. System

    3. User, System, and Extensible

    4. User and System

    5. Extensible

    Answer: C

    Explanation: Standard lookups are the simplest form of lookup types consisting only of codes and their translated meaning.

    The customization levels are user, extensible, and system.

    Reference: Oracle Fusion Applications Common Implementation Guide, Using Lookups in Applications

    Question No: 76

    Identity the correct statement related to adjustment threshold in sales quota.

    1. The territory owner CANNOT allocate the adjusted territory quota to child territories

    2. The territory owner can allocate the adjusted territory quota to child territories.

    3. The territory owner can allocate the adjusted territory quota to child territories only in certain conditions.

    4. The territory owner can allocate the adjusted territory quota to child territories only in the next financial cycle.

    5. Compensation plan gets automatically updated based on adjustment threshold in sales quota.

    Answer: B

    Explanation: An adjustment is the amount that territory owners, or a sales managers who have child territories, add to the territory quota assigned to the territory they

    own. The territory owner can then allocate the adjusted territory quota to child territories.

    Note: adjustment threshold

    Largest percentage of a quota that can be added as an adjustment.

    Note 2:A sales quota plan covers a period of one year. The administrator selects territories to include in the quota setting process, and can optionally add territory proposals to allow the setting of quotas for proposed territories.

    For the sales quota plan options, the administrator selects an adjustment threshold, a territory quota formula, and a seasonality factor group to apply to all territories. Territory options override sales quota plan options. For example, the territory quota formulas and seasonality factor groups selected for individual territories override the formulas selected for all territories.

    Reference: Oracle Fusion Applications Sales Guide, What#39;s an adjustment?

    Question No: 77

    Which customization level should he set for a lookup type in order to update the tag attribute of lookup type?

    1. User

    2. Extensible

    3. System

    4. Module

    5. Profiles

    Answer: A

    Explanation: Allowed task:Updating tags User: Yes

    Extensible: No System: No

    The customization levels are user, extensible, and system.

    Reference: Oracle Fusion Applications Common Implementation Guide, Using Lookups in Applications

    Question No: 78

    A company is interested in implementing Oracle Fusion Territory Management. Identity three prerequisites

    1. Calendar

    2. Quota

    3. Currency

    4. Forecast

    5. Product Catalog

    Answer: A,D,E

    Explanation: A: Time

    Set the start of the time period used in calculating metrics using the Calendar Start parameter. Set the number of years prior to today#39;s date when the calendar starts for metrics.

    D:A territory#39;s forecast includes all, and only, those revenue items that fall into the territory#39;s dimensional boundaries

    E: Product

    Use the parameter to set the number of levels in the product hierarchy that display in the dimension member selection screen.

    Reference: Oracle Fusion Applications Sales Implementation Guide, Define Territory Management Configuration

    Question No: 79

    You are the company administrator for Oracle Fusion CRM applications. While configuring the business objects, you will need to capture non-standard information. You decide that the Notes functionality is best suited to this task.

    After you have created a new note type during the note setup process, you will be able to .

    1. add custom fields to the note object

    2. import the information from a legacy system

    3. map the note type to the business object to aid in end user searching, filtering, and reporting

    4. leave the mapping blank in order to provide end users with a quot;view allquot; option

    5. transfer information from the note object to standard fields within Oracle Fusion CRM

    Answer: C

    Explanation: After note types are added, you must map them to the business objects applicable to your product area. Select a business object other than Default Note Types. You will see the note types only applicable to that object. If the list is empty, note type mapping doesn#39;t exist for that object, and default note types will be used. Select Default Note Types to view the default note types in the system. Modifying default note types will affect all business objects without a note type mapping. For example, you have decided to

    add a new note type of Analysis for your product area of Sales-Opportunity Management. Use the note type mapping functionality to map Analysis to the Opportunity business object. This will result in the Analysis note type being an available option when you are creating or editing a note for an opportunity. When deciding which note types to map to the business objects in your area, consider the same issues you considered when deciding to add new note types. Decide how you would like users to be able to search for, filter, and report on those notes.

    Note: A note is a record attached to a business object that is used to capture nonstandard information received while conducting business.

    Note types are assigned to notes at creation to categorize them for future reference. During setup you can add new note types, and you can restrict them by business object type through the process of note type mapping.

    Reference: Oracle Fusion Applications Sales Implementation Guide ,Note Type Mappings

    Question No: 80

    While implementing the Oracle Fusion CRM application, you need to record travel frequency as a custom work requirement.

    Which option would accomplish this goal?

    1. Use a Person Profile to capture the employee#39;s travel frequency based on employee name.

    2. Use a Person Profile 1o capture the employee#39;s travel frequency based on employee user ID.

    3. Use a Model Profile to capture the position#39;s travel frequency.

    4. Use a Model Profile to capture the organization#39;s travel frequency.

    5. Create a free form text Field, and then query the values against the database.

    Answer: B

    Explanation: Profile types include person profile types and model profile types. The person profile type is the template that you use to create profiles of your workers. The person profile contains the skills, qualities, and qualifications that you want to track for your workers. The person profile type is predefined, and you can have only one.

    Reference: Oracle Fusion Applications Product Information Management Implementation Guide, Profile Types: Explained

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