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Oracle Fusion Customer Relationship Management 11g Sales Essentials

Question No: 51

Which four actions should you perform in order to use the sales catalog to its fullest potential?

  1. Associate an image for the sales catalog.

  2. Create and include promotions within the sales catalog.

  3. Sort the products within the sales catalog by quantity.

  4. Create and include product groups within the sales catalog.

  5. Create and include sales catalogs within the product group.

  6. Relate product groups to other product groups.

Answer: A,B,D,F Explanation: KEY FEATURES

  • Create an n-tiered hierarchy of product Groups (F)

  • Use the same product groups in many different types of business rules

  • Define who can purchase a product or group of products

  • Select products and promotions with a graphical sales catalog (A, B)

  • Leverage keyword search, product comparison and narrow-by filters KEY BENEFITS

  • Minimize the effort needed to define and maintain product hierarchies

  • Write and maintain fewer rules by referencing a product group instead of

    many individual products

  • Quickly and easily find products or product groups to add to a marketing campaign, opportunity, quote or order

Note: Oracle Fusion Sales Catalog enables a company to group products and promotions into multi-tiered product groups. Product groups are used to rapidly define business rules such as contract discounts, promotions and eligibility rules. They are also used to define sales territories. The hierarchical product group is the foundation for the graphical sales catalog (D) used when selecting products onto an opportunity, quote or order.

Reference: Oracle Data Sheet, Oracle Fusion Sales Catalog

Question No: 52

Which profile option needs to be enabled for the use of auxiliary dimensions in territory definition?

  1. Classification Category for auxiliary dimension needs to be set to Classification Category,

  2. Customer Class for auxiliary dimension needs to be set to Customer Class.

  3. Customer Type for auxiliary dimension needs to be set to Customer Type.

  4. Customer Account for auxiliary dimension needs to be set to Customer type.

  5. There is no need to sot any profile Option.,

    Answer: A

    Explanation: You can define up to three auxiliary dimensions based on the customer classification model. Define classification categories first and associate them to the Customer Categories grouping.

    The profile option Classification Category for Auxiliary Dimension 1 (2, 3) must be set to the classification category that is the basis for the auxiliary dimension before you can enable the dimension. The available selections include only classification categories belonging to the Customer Categories grouping.

    Reference: Oracle Fusion Applications Marketing Implementation Guide, Auxiliary 1, 2, 3

    Question No: 53

    Your company has developed Oracle Fusion Territory Management and ask the administrator to enable the dimensions in the territory definition by using data warehousing.

    Select the correct-sequence of activities.

    1. Populate the visibility settings in data warehouse by running ETL.

    2. Identify the dimension members to be made visible for territory definition in Territory management.

    3. Synchronize the territory management stage environment with the data source.

    4. Populate the data warehouse with dimension members and transactional data.

      A. 2, 3, 1, 4

      B. 4, 2, 1, 3

      C. 2, 1, 4, 3

      D. 3, 2, 1, 4

      Answer: B

      Explanation: In the Data Warehouse option, the data warehouse Extract-Transform-Load (ETL) logic extracts transaction and dimension data from Oracle Fusion Applications into the data warehouse first (4). The data warehouse stores dimensions and metrics data.

      Metrics data is based on transaction information. Territory Management contains only a subset of the dimensions stored in data warehouse (2).

      This figure shows the use of ETL to load data from Fusion Applications to the data warehouse, and RPD to provide data to the cube and to Territory Management. ETL also loads the settings for visible and invisible dimension members from Territory Management to the data warehouse (1).

      Dumps4Cert 2018 PDF and VCE

      http://docs.oracle.com/cd/E25054_01/fusionapps.1111/e20373/graphics/mot_dterritory_war ehouse_02_10104843.png

      Reference: Oracle Fusion Applications Sales Implementation Guide, Data Warehouse Option

      Question No: 54

      Your company has purchased and implemented Fusion Sales. During Beta testing, your company received feedback that a button in the sales catalog is unclear and confusing. You have been assigned to re-label the text in every button instance.

      Identify the two steps that you will take to accomplish this task.

      1. Navigate to the Product Group Administration page and use Usage Functions to override the button label.

      2. Navigate to the Product Group Administration gt; Display Options tab to Specify the product group to be updated.

      3. Set the visibility level to Site.

      4. Navigate to the Setup and Maintenance Overview page gt; Manage Product Group Lookups page Add a new button label value by using Add item Label Values.

      5. Access the Oracle Composer by navigating to a page that displays the button. Select Administration gt; Customize from Fusion#39;s global area.

Answer: B,D Explanation: B: Example:

Change the Display Options

  1. Select the catalog from the Product Group Administration page and lock it. Megan chooses the Loveseats catalog.

  2. Create a new entry in the Display Options tab. Megan creates a record and names it Hide Availability.

  3. From the Applies To subtab, select the usage that this display option must be applicable to.

    Megan selects the Base usage.

  4. From the Functions tab, select the Availability Engine Code function and assign Do Not Run as its value.

  5. Save and publish the ComfyGooseCatalog.

B, D: How can I customize button labels in the catalog?

You can add custom labels for your catalog by specifying them in the Miscellaneous tab of Display Options (B). For example, you can change the default Add to Cart label and can select a different label such as Add to Shopping Cart. You can add an additional value for the buttonlabel from the Manage Product Group Lookups page from the Setup and Maintenance Overview page (D). You can enter a new value using the lookup Add Item Label Values. Once done, you can navigate to the product group administration to either override the button label for the entire catalog via the usage functions or to a specific product group from the display options tab.

Apart from customizing button labels, you can also set the number of items to display per page from the Miscellaneous tab.

Reference: Oracle Fusion Applications Sales Implementation Guide, How can I customize button labels in the catalog?

Question No: 55

Which statement correctly describes the delete options that are available for lookup types at the customization level?

  1. Deleting a lookup type is possible in user, Extensible and system customization levels.

  2. Deleting a lookup type is possible in user and Extensible customization levels, but not in system customization levels.

  3. Deleting a lookup type is possible in User customization levels, but not in extensible or system customization levels.

  4. Deleting a lookup type is possible in system customization levels, but not in user or Extensible customization levels.

  5. Deleting a lookup type is possible in Extensible customization levels, but in user or system customization levels.

    Answer: C

    Explanation: * Deleting a lookup type

    User: Yes Extensible: No System: No

    Note:

    The customization level of a lookup type determines whether the lookups in that lookup type can be edited. This applies data security to lookups.

    Some lookup types are locked so no new codes and other changes can be added during implementation or later, as needed. Depending on the customization level of a lookup type, you may be able to change the codes or their meanings. Some lookups are designated as extensible, so new lookup codes can be created during implementation, but the meanings of predefined lookup codes cannot be modified. Some predefined lookup codes can be changed during implementation or later, as needed.

    The customization levels are user, extensible, and system.

    Reference: Oracle Fusion Applications Common Implementation Guide, Using Lookups in

    Applications

    Question No: 56

    You identify three problems while testing the product and catalog structure.

    1. Images are missing from certain products.

    2. Some products are viewable when viewing a list of all products, but are not viewable when using filters.

    3. Some products should appear in multiple catalogs; for example, video games should appear in both the “children” and the “Elements”, Currently, each product appears in only one catalog.

      Identify the three actions you would take to resolve these issues.

      1. Upload the correct product images to Oracle’s servers.

      2. Navigate to the details tab of the Product Group Administration page. Select the “Allow Duplicate” flag.

      3. Navigate to the category’s Filter Attributes tab and add the appropriate filter.

      4. Verify that the appropriate attribute are present and associated in the item master.

      5. Set the catalog as a Rollup Catalog.

      6. Verify that the correct URL has been entered in the image server alternate path.

Answer: A,D,E

Explanation: A: Make sure that the images have been uploaded correctly. C: Tweak the filters.

E: Verify the image URls

Question No: 57

A template administrator creates an Assessment template In Oracle Fusion Sales. Identify the formula to calculate the weighted score for an Assessment template response.

  1. Question Weight * Response Score * Response Rating = Weighted Score

  2. Question Groups Weight * Response Score = Weighted Score

  3. Question Weight * Response Score = Weighted Score

  4. Question Groups Weight quot; Response Rating = Weighted Score

  5. Question Groups Weight * Response Rating * Response Score = Weighted Score

Answer: C

Explanation: A question weight is multiplied by a response score to achieve a weighted score for an assessment template response.

Reference: Oracle Fusion Applications Customer Data Management Implementation Guide, Assessment Template Components: How They Fit Together

Question No: 58

Which three options qualify as Master Geographical elements, while defining Geography dimension and building a Territory Zone Hierarchy?

  1. Western USA

  2. Japan

  3. London

  4. Middle East Africa

  5. France

  6. Eastern Europe

Answer: A,B,C

Explanation: United States is considered a master geography.

Note:Geography is defined as a physical space, with boundaries, on the surface of the earth.

Geography Type is a divisional grouping of geographies, and can be either one of two types:

  • Master: Any record or object in Fusion that has a street address, in any country in the world, uses Master Reference Geography Types to define that address. Master reference geography data is imported into the application, not set up manually. This importing can be done for you if you are using Oracle Fusion CRM Cloud Service. If it has not, it can be imported into the application using the Manage File Import Activities setup task in Setup and Maintenance.

  • Zones

Note2: Master Reference Geography Hierarchy: The Geography Hierarchy data

considered as the single source of truth. It is all the data, including geography types and geographies, that you define and maintain in TCA Geography Hierarchy administration. The geography usage for the entire hierarchy is Master Reference, and defined geography types and geographies are considered master reference geography types and geographies. For example, Country is a universally recognized geography type, and United States is considered a master geography.

Master Reference Geography Hierarchy data is used as the source for validating addresses, and for creating user-defined geography hierarchies, which include boundaries, or zones, for business-specific uses. So while the Master Reference Geography Hierarchy is the source of truth for geography data, for example with all the US states defined, user- defined geography hierarchies contain entities with arbitrary boundaries, namely, tax zones that encompass various US states in each zone.

Question No: 59

Your company currently limits product groups by customer type. In addition to customer type, your company has determined that product groups should also include a physical eligibility, and has decided to base this on postal code.

While attempting to add the Postal Code Eligibility rule, Fusion returns an error. Identify the issue that would cause this error.

  1. The physical eligibility#39;s life-cycle phase has been incorrectly set.

  2. The postal code data has been incorrectly configured within the Fusion application.

  3. The children product, groups are not set to inherit rules from the parent product group.

  4. Physical and marketing eligibility rules cannot be combined.

  5. Oracle Fusion cannot limit eligibility by postal code.

Answer: D

Explanation: An eligibility rule can determine one of the two kinds of eligibility for a product group, physical or marketing. They cannot be combined.

Note 1: Physical Eligibility

When you create a physical eligibility rule, select attributes from these: Country, State or Province, City and Postal Code.

Marketing Eligibility

When you create a marketing eligibility rule, select a value for Customer Type.

Note 2: An eligibility rule can be a physical eligibility rule or a marketing eligibility rule Some points to remember when you create an eligibility rule:

  • An eligibility rule can determine one of the two kinds of eligibility for a product group, physical or marketing. They cannot be combined.

  • A rule can be of two types: Available and Not Available. If contradictory rules are defined for the same product group, the Not Available rule will prevail.

  • All children of a product group inherit rules from the parent product group.

  • Eligibility rules set at the product level have precedence over the rules set at the product group level.

Reference: Oracle Fusion Applications Sales Implementation Guide, Eligibility Rules for a Product Group: Explained

Question No: 60

You work for a car leasing agency. You know that any sales opportunities for your biggest customer should be sent directly to a supervisor level.

Based on these requirements, how would you configure the assignment object attributes to ensure that this requirement is met?

  1. Use a combination of the customer#39;s Geography ID and Industry.

  2. Use a combination of the customer#39;s Geography ID, Industry and Organization Type

  3. Drill down on the customer#39;s account and select the Named Sales Account check box; then use the Named Account type assignment object attribute.

  4. Set one of the three available auxiliary dimensions to the customer#39;s account name.

  5. This requirement cannot be met in Oracle Fusion CRM.

Answer: C

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