70-620 EXAM Queston 03

Ensurepass

Question 21: (QID=25425)
You are the end user support specialist for MSMCSE.com. You have been tasked with installing and configuring a Bluetooth-enabled handheld device for a user to use on their secured personal area network (PAN).

What should you do to complete this task? (Each correct answer presents part of the solution. Choose two.)

1. Configure the appropriate wireless security method.
2. Configure the passkey.
3. Turn on Network Discovery.
4. Ensure that the device is discoverable.
5. Ensure that the mobile device is Wi-Fi enabled.

Correct answer(s): 4 2

Explanation: A personal area network, or PAN for short, is a network of connected Bluetooth devices for that users use. In order to add a Bluetooth device to a PAN you need to ensure that the device is discoverable and that it has the passkey to associate the device with the Bluetooth signal set for the PAN enabled devices.

You shouldnt need to enable and Wi-Fi settings or need to configure any additional wireless security. That might be needed if you were going to connect devices to a local area network (LAN) but if initially set up correctly you would not need to do this on a PAN.

Network Discovery allows a computer to browse and be viewed on a network when browsing for resources, not to make a Bluetooth device available on a PAN.

References:
What is a Bluetooth personal area network (PAN)?
Connect to a Bluetooth personal area network (PAN)
Using passkeys for Bluetooth enabled devices

Objective: Configuring and Troubleshooting Mobile Computing

Question 22: (QID=25396)
You are an independent desktop service provider and you are setting up a small office with several computers running Windows Vista Home in a workgroup configuration. Your customer wants her users to be able to install software but not to give the users any more access to any other administrative functions on their computers.

You need to allow users to install software in the most secure manner.

What should you do?

1. Use Parental Controls on the local system to prevent each user from downloading software.
2. Make all the staff local administrators.
3. Edit the Local Security Policy in the Security Options section to configure the user account control to not prompt during software installation.
4. Go to the Control Panel and under User Accounts, turn User Account Control off.

Correct answer(s): 3
Explanation: In order to to allow users to install software in the most secure manner you will need to edit the Local Security Policy to not prompt during installs by disabling the Detect application installations and prompt for elevation setting. This will allow applications to be installed without prompting for the administrative credentials.

Making users administrators of their computers will give them more access to other administrative functions on their computers than what the solution actually required.

Configuring Parental Controls to prevent software downloads would not allow the users to be able to install software. It would only prevent them from downloading software.

Turning off User Account Control will reduce the security on the workstation because it will allow users and their applications to operate with elevated rights. This fails to meet the allow users to install software in the most secure manner requirement.

References:
How do I enable and disable application setup detection in User Account Control?
Understanding and Configuring User Account Control in Windows Vista

Objective: Configuring Windows Security Features

Question 23: (QID=25423)
You are the desktop deployment specialist for MCMCSE.com who was on the team that rolled out Windows Vista throughout the domain.

You have been tasked with measuring the initial performance and system configuration of each newly deployed system so that you can have a baseline available for comparison, analysis and troubleshooting for any performance or system issues as needed.

What should you do? (Each correct answer presents part of the solution. Choose two.

1. Configure the Windows Logs to overwrite events as needed.
2. Schedule a configured Data Collector Set to run daily.
3. Capture baseline performance and system data.
4. Use the Reliability Monitor to see required history.
5. Create a Data Collector Set.

Correct answer(s): 5 3

Explanation: Data Collector Sets can be used to capture computer performance and system configuration with the specific counters and data you designate. To do this for future use you would run the Data Collector Set to establish a baseline of expected performance and behaviors.

If you were to run the Data Collector Set daily the information would gradually change as the system experience changed over time and comparing a recent set of collected information might not yield the comparison you would need against available current information. This would be a useful effort if you were trying to identify performance trending over a period of time.

Windows Logs provide real-time information related to services and applications and they wouldnt necessarily provide the needed system diagnostic or performance information required by the scenario.

Reliability Monitor provides a historical view of system changes and failures over time but it would not provide the historical performance review needed as outlined in the scenario.

References:
Windows Vista Performance and Reliability Monitoring Step-by-Step Guide
Windows Vista Reliability and Performance Features and Improvements
Introduction to the Reliability and Performance Monitor
Performance Monitor Demystified
Reliability Monitor: Whats Working and Whats Not

Objective: Maintaining and Optimizing Systems That Run Windows Vista

Question 24: (QID=25398)
You are a desktop support technician for MCMCSE.com. While performing a search for something unrelated you came across a website that looks identical to the company website, www.MCMCSE.com. You are certain that the website is really an illegitimate Website posing as MCMCSE.com. You look at Internet Explorer and notice that the Phishing Filter did not warn you about the illegitimate Website.

You need to request that Internet Explorer display a warning message if James visits this Website in the future.

What should you do?

1. Add the URL of the Website to the blocked sites list on the Privacy tab of Internet Options.
2. Choose Report this Website from the Phishing Filter sub menu of the Tools menu in Internet Explorer.
3. Select the Display a notification about every script error option on the Advanced tab of Internet Options.
4. Add the URL of the Website to the Restricted sites list on the Security tab of Internet Options.

Correct answer(s): 2
Explanation: You should go to the Tools menu in Internet Explorer and select the Phishing Filter sub menu and then chose Report this Website to report the site for consideration to be added to the known list of known phishing Websites. When you choose the Report this Website option Microsoft will review the submission and if it is found to be an actual suspicious site it will be added to the list of known phishing Websites.

Adding the URL of the Website to the Restricted sites list in Internet Options would only restrict Internet Explorer from executing script and ActiveX controls whenever the Website was visited (if any existed).

Choosing the Display a notification about every script error option would notify you of scripting errors encountered.

Adding the URL of the Website to the blocked sites list on the Privacy tab of Internet Options to would only block cookies from that Website.

References:
Microsoft Phishing Filter
Phishing: Frequently asked

Questions
Use Microsoft products to help avoid phishing

Objective: Configuring Windows Security Features

Question 25: (QID=25388)
You are a desktop support technician for MCMCSE.com and you are part of the MIC (moves / installs / changes) team responsible for deploying Windows Vista during a hardware refresh project.

A Windows Vista Business install image has been created and successfully deployed to several workstations.

A call comes into the help desk from another technician who is experiencing problems installing the image on a brand new shipment of Tablet PCs that his department received directly from the computer hardware manufacturer. He is having trouble booting to Windows PE using the CD that was supplied.

You need to assist him in resolving this issue so he can continue installing Windows Vista on the new Tablet PCs.

What should you do?

1. Create a new Tablet PC image using Windows Vista Enterprise Edition.tion.
2. Perform a new Windows Vista Tablet PC edition installation from the setup DVD to one of the Tablet PCs and then create a new Vista image file to use on the Tablet PCs
3. Install the latest hardware drivers for these workstations on the Windows PE image.
4. Create a new Tablet PC image using Windows Vista Ultimate Edition.

Correct answer(s): 3
Explanation: When there is an issue booting to Windows PE using a supplied CD as was outlined in this scenario the most likely resolution to the problem would be to install the latest drivers for the tablet PCs on the bootable Windows PE image.

The Tablet PCs are part of a new shipment directly from the computer hardware manufacturer and the possibility that they may have a new chipset is likely to be part of this issue. When you cannot boot to Windows PE, it is generally due to the fact that the Windows PE image on the CD needs to have the drivers updated. You can install new drivers to a Windows PE image using the drvload command in Windows PE.

You will not need to create a new Tablet PC image using Windows Vista Enterprise Edition or Ultimate Edition because the image file is not the cause of the current problem for not being able to boot to Windows PE using the CD.

There is no need to use Windows Vista Enterprise because Windows Vista Business will support Tablet PCs.

Reference: Windows PE 2.0 for Windows Vista Overview

Objective: Installing and Upgrading Windows Vista

Question 26: (QID=25428)
You are the systems support technician for your Windows 2008 Domain. You are deploying tablet PCs running Windows Vista Enterprise. One of the end users ask for the ability to have several common tasks such as copy, paste and navigation be quicker to perform.

You need to provide a quick method to perform these common tasks as requested by the user

What should you do?

1. Enable Automatic Learning on the tablet PC.
2. Configure gestures in the Input Panel Options.
3. Configure Pen options in Pen and Input Devices.
4. Configure flicks in Pen and Input Devices.

Correct answer(s): 4
Explanation: In order to configure and manage settings for common tasks as outlined in the scenario you can configure these in the Pen and Devices section in the Control Panel. Flicks are motions made with your pen or finger on the screen that can be used to perform these common tasks. Pen options are used to determine how you can use your pen to perform many tasks that would normally be done with a mouse, such as right or double-clicking on icons and would not allow you to configure the common tasks as requested by the user.

Automatic Learning would not allow you to configure the common tasks as requested by the user. Automatic Learning deals with the tablet PC’s handwriting recognition and is used to learn about the user’s way of writing and use of vocabulary.

Gestures are used in the input panel as shortcuts to make some tasks quicker such as using backspace and delete, but they cannot be used not for copying, pasting or navigation.

References:
What are pen flicks?
Troubleshoot problems with pen flicks
Customize pen flicks
Tablet pen and pen flicks

Objective: Configuring and Troubleshooting Mobile Computing

Question 27: (QID=25427)
You are the portable systems support technician for MCMCSE.com. An end user has a laptop that runs Windows Vista Business. She configures her computer to use the default Power saver power plan settings because she is often running on batteries only.

When she clicks the Power button icon on the Start menu, the computer does not completely turn off. If she later presses the Power button on the computer, the same programs that were opened when she tried to shut down the computer are still open.

She opens a ticket with the help desk because she needs help configuring the laptop so that the computer turns off without saving her desktop session when she clicks the Power button icon on the Start menu. What should you instruct her to do?

1. Open Advanced Settings for the current power plan in Power Options. Change the On battery setting in the Sleep after category to Never.
2. Open Advanced Settings for the current power plan in Power Options. Change the Start menu power button setting to Shut down.
3. Open Power Options and click the Change when computer sleeps link. Choose the option to never put the computer to sleep when it is running on battery.
4. Open Power Options and click the Choose what power buttons do link. Choose the option to shut the computer down when the power button is pressed.

Correct answer(s): 2
Explanation: You should instruct the user to change the Start menu power button setting to Shut Down in Advanced Settings. To open Advanced Settings you would go to Power Options and click the Change plan settings link associated with the Power saver power plan. They would then need to select the Change advanced power settings link to open the Advanced Settings dialog box. From there they would need to expand the Power buttons and lid section, and then expand Start menu power button. Change the On battery setting to Shut down. This causes Windows to completely shut down when the Power button icon on the Start menu is clicked.

The On battery setting in the Sleep after category is used to determine the amount of time that must elapse before the computer is automatically put to sleep when it is running on battery and setting it to NEVER would basically disable this configurable category.

The option to shut the computer down when the power button is pressed establishes what happens when you press the physical Power button on the computer, not the virtual Power button icon on the Start menu.

Selecting the option to never put the computer to sleep when it is running on battery would not resolve the issue in this scenario as this setting determines whether the computer is automatically put to sleep. It would not allow you to configure what happens when the Power button icon on the Start menu is selected.

References:
Knowledgebase article ID: 935799
Knowledgebase article ID: 970415
What’s new in managing power settings

Objective: Configuring and Troubleshooting Mobile Computing

Question 28: (QID=25409)
One of the end users in your sales department uses Remote Desktop from his laptop to connect to a system back in the sales office when he is travelling to visit customers. He has a USB flash drive that he needs to access in order to transfer saved information but he is encountering a problem with accessing the flash drive from the Remote Desktop session after he inserts the drive into his laptop.

You need to configure the laptop so that he can access the flash drive from the Remote Desktop session.

What should you do?

1. Insert the USB flash drives into laptop and open the drives’ Properties dialog boxes. On the ReadyBoost tab, disable ReadyBoost.
2. Open Remote Desktop on the laptop and go to the Local Resources tab, select the Serial ports option.
3. Open Remote Desktop on the laptop and go to the Local Resources tab, select the Drives that I connect to later option.
4. Insert the USB flash drives into the laptop and map a logical drive for each USB flash drive.
5. Open Remote Desktop on the laptop and go to the Local Resources tab, select the Devices that I plug in later option.

Correct answer(s): 3
Explanation: In order to resolve this issue for the user you would need to select the Drives that I connect to later option on the Local Resources tab of Remote Desktop as this will allow them to make local resources available to the Remote Desktop session. A logical drive will be created when a USB flash drive is inserted into the laptop.

The Serial ports option allows you to make serial ports available to the Remote Desktop session so this will not resolve the issue for the USB drives which use USB ports.

ReadyBoost allows Windows Vista to improve performance by using flash memory, such as on USB flash drives and whether it is enabled or disabled isnt a factor with respect to accessing the drive in a Remote Desktop session

Mapping a logical drive for the USB flash drive wont resolve the issue as mapped drives are not available to Remote Desktop sessions by default.

The Devices that I plug in later option allows you to make Plug and Play devices like media players available to the Remote Desktop session and would not resolve the issue encountered with the flash drive.

References:
Changing Remote Desktop settings
Remote Desktop Connection: frequently asked

Questions

Objective: Configuring Network Connectivity

Question 29: (QID=25424)
You are a client systems support technician for MCMCSE.com and you have been tasked with configuring a new laptop running Windows Vista Business for Kevin, the Vice President of Sales.

You need to configure the system to leverage Windows Update in order to keep the operating system current. Kevin tends to often store his laptop in sleep mode and in a locked dock on his desk when he is not traveling as he will generally use his desktop computer while in his office

Standards in use at MCMCSE.com are outlined to configure Windows Update to install new updates at 3:00 A.M.

You need to verify that the updates are installed on the laptop and its up to date when he ejects it from the dock and takes it with him.

What should you do? (Choose the best answer for the scenario).

1. Ensure that the laptop is plugged into a power supply.
2. Have Kevin leave his laptop in hibernate mode instead of sleep mode.
3. Ensure that Kevins local account is an administrator of the local machine.
4. Ensure that the laptop is plugged into the network at 3:00AM.

Correct answer(s): 1
Explanation: As long as the laptop (or the dock) is plugged into power, Windows Update will wake a computer in sleep mode or hibernate to install updates. Because of this, you would not need to change the power settlings mode from sleep to hibernate.

You do not need to have the workstation plugged into the network specifically at 3:00AM. Windows Update will download updates at any time the system is on a network with internet access to Windows Update. Once all of the updates are downloaded, Windows Update will perform the installation at 3:00AM.

Kevin does not need to be an administrator of his computer as Windows Update does not require the user be logged on with administrative rights to install updates.

References:
Using Windows Update in Windows Vista
Understanding Windows automatic updating

Objective: Maintaining and Optimizing Systems That Run Windows Vista

Question 30: (QID=25393)
You are a desktop technician for MCMCSE.com. A group of 5 accounting users runs Windows Vista Home Basic in a workgroup configuration.

You need to prevent users in the workgroup from using instant messaging applications on their workstations.

What action should you take?

1. Upgrade the systems to Windows Vista Business Edition and then configure Parental Controls to only run allowed programs.
2. On each workstation, configure Parental Controls to only run allowed programs.
3. Configure Parental Controls to enable the Windows Vista Web Filter.
4. Configure a Group Policy object (GPO) to apply Parental Controls to only run allowed programs.

Correct answer(s): 2
Explanation: You would need to configure Parental Controls to only run allowed programs as that would allow you to exclude any instant messaging applications from the list of permitted programs

Performing and upgrade to Windows Vista Business will not work in this scenario as it does not support the use of Parental Controls.

The users are currently in a workgroup so you cannot leverage Group Policy objects (GPO) in this manner. Additionally, Parental Controls can only be configured on user accounts on the local system; Active Directory domain accounts could not be leveraged for this.

Windows Vista Home Basic Editions cannot be added to a domain.

The Windows Vista Web Filter controls Website access and file downloads and it cannot be used to which programs are allowed to run on a local system.

Reference: Set up Parental Controls

Objective: Configuring and Troubleshooting Post-Installation System Settings

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