70-620 EXAM Queston 02

Ensurepass

Question 11: (QID=25422)
A user in the Media Relations department of your company saves all of her work in a folder named Current_Projects and creates shadow copies of this folder every evening at 6:00 P.M.

Today at 10:00AM she made some tentative edits to a spreadsheet called projects.xls and she accidentally saved the changes and closed out of Excel. The user also made other changes and modification to other files in this folder today.

You need to recover the correct version of the spreadsheet without impacting other work saved within the Current_Projects folder.

What should you do?

1. the Current_Projects folder.
2. Right-click projects.xls and choose Restore previous versions from the context menu. Choose the 6:00 P.M. version of the file from yesterday and click Restore.
3. Open Backup and Restore Center. Choose the Restore Files option to restore the most recent version of the projects.xls file.
4. Right-click the Current_Projects folder and choose Restore previous versions from the context menu. Choose the 6:00 P.M. version of the folder from yesterday and click Restore.

Correct answer(s): 2
Explanation: In order to recover the correct version of the spreadsheet without impacting other work saved within the Current_Projects folder you would need to right-click the projects.xls file and choose Restore previous versions from the context menu. You should then choose the 6:00 P.M. version of the file from yesterday and click Restore. This action will restore just the projects.xls file in the Current_Projects folder with the shadow copy from 6:00 P.M. yesterday.

You should not restore a shadow copy of the Current_Projects folder. This would restore shadow copies of all files in that folder, which would overwrite the legitimate changes to other files that were modified today.

Choosing the Restore Files option in Backup and Restore Center would allow you to restore files that were backed up but in this scenario shadow copies were created as a form of backup; the Backup and Restore Center was not used.

References:
Previous versions of files: frequently asked

Questions
Demo: Restore an old version of a file
Restore previous file versions

Objective: Maintaining and Optimizing Systems That Run Windows Vista

Question 12: (QID=25419)
You are the desktop deployment specialist for MCMCSE.com and you were part of the team that was responsible for rolling out Windows Vista to the domain at the start of the year.

After several months, one of the users in the engineering group reports a large number of system failures and desktop support has escalated the problem to you for assistance in the effort to find the cause of the failures.

You decide that as a first troubleshooting step that you want to examine a historical view of the systems performance and to also review when the failures first started to appear.

What tool should you use?

1. The Reliability Monitor
2. A System Diagnostics Data Collector Set
3. The Performance Monitor
4. The Resource Overview tool

Correct answer(s): 1
Explanation: As a first troubleshooting step as outlined by the scenario you should use the Reliability Monitor to analyze a historical view of the systems performance and to also review when the failures first started to appear.

Using the Performance Monitor will allow you to track and monitor current system performance but it will not allow you to review the recent reliability of the system and any historical problems.

The Resource Overview tool is used to give a consolidated view of current resource usage on core components such as CPU, disk, and memory but it will not allow you to review the recent reliability of the system and any historical problems.

The System Diagnostics Data Collector Set is used to schedule and run groups of performance and event monitors that can be compared over time. It can also be used for alerts. Since it was not set to run beforehand to collect information this is not the best answer for the scenario.

References:
Windows Vista Performance and Reliability Monitoring Step-by-Step Guide
Selected Scenarios for Monitoring Performance with Windows Vista
Introduction to the Reliability and Performance Monitor
Performance Monitor Demystified
Reliability Monitor: Whats Working and Whats Not

Objective: Maintaining and Optimizing Systems That Run Windows Vista

Question 13: (QID=25413)
You are a systems sales and support associate for a major retail outlet in the United States. A customer that recently purchased a portable computer from you has brought it back into the store saying they are having an issue playing DVDs on it. The system is running Windows Vista Ultimate Edition.

While having a discussion with the user you learn that the DVDs the user wanted to view were released in the United Kingdom. Theyve indicated that a relative always sends him DVDs that she no longer wants to keep.

The customer would like to configure the system so that the DVDs can be played on the portable system.

What should you do?

1. Change the default DVD Language settings in Windows Media Center.
2. Configure Windows Media Player to automatically play DVD movies when they are inserted into the drive.
3. Change the current location to United Kingdom on the Location tab of Regional and Language Options.
4. Associate all Movie Clip file types with Windows Media Player.
5. Change the region to United Kingdom on the DVD Region tab of DVD drive’s properties dialog box.

Correct answer(s): 5
Explanation: In order to resolve this issue for the user you would need to change the region to United Kingdom on the DVD Region tab of DVD drive’s properties dialog box. DVD drives are encoded for a particular country or region as DVDs manufactured in one country or region cannot be played in DVD drives that are encoded for another country or region. Changing the region to United Kingdom which is Region 2 will allow the customer to play the DVDs in the computer. (United States enabled drives can play Region 1 DVDs).

Changing the current location to United Kingdom on the Location tab of Regional and Language Options determines the language that is used by programs to display localized content but it would not allow you to play Region 2 DVDs on the laptop.

Changing the DVD Language settings in Windows Media Center allows you to change the audio and subtitle language for DVDs that you play in Windows Media Center but it would not allow you to play Region 2 DVDs on the laptop.

Changing the configuration settings to have Windows Media Player automatically play DVD movies would not resolve the issue because this would still not allow you to play Region 2 DVDs on the laptop.

Associating Movie Clip file types with Windows Media Player to solve this problem either for the same reasons listed above – Region 2 DVDs need to be configured to play on the laptop.

Reference: Playing DVDs in Windows Media Player

Objective: Configuring Applications Included with Windows Vista

Question 14: (QID=25430)
You are the systems administrator for your Windows Server 2003 mixed mode domain with laptop systems running Windows Vista Business. Users require the ability to stop working, close the lid on their laptop, and then when they are ready, to start working from where they left off. Part of the requirement is to maximize battery life during the periods when they are not working.

You need to configure their laptops for temporary work stoppages and resuming at the same state after a period of time.

What should you do?

1. Configure the laptop to shut down when lid is closed.
2. Configure the laptop to go into standby when lid is closed.
3. Configure the laptop to hibernate when lid is closed.
4. Configure the laptop to sleep when lid is closed.

Correct answer(s): 3
Explanation: The best answer in this scenario is to configure the laptop to hibernate when lid is closed. Hibernating saves all work and the current state of the system in RAM to the hiberfil.sys file on the hard drive and then powers the laptop off. This will have the effect of maintaining battery power levels the best as outlined in the scenario. When the user opens the laptop it will power back up and restore the contents of hiberfil.sys to RAM allowing the user to start working with the system in the last state it was in.

If you configure the laptop to shut down when lid is closed it would power off the laptop without saving the current active state of the system (which would not meet the requirements of the scenario).

The Standby option does not prevent power from being used while the lid is closed as the laptop will use just enough power to preserve the data in RAM. The user would be able to quickly start on work when the lid is opened because all the data is already in RAM but it is not the best answer for this scenario.

The Sleep option is not the best answer for this

Question because the laptop will act the same way as standby except. The difference would be when the battery reached a critical charge level during the sleep state at which time the system will save the data in memory to the hiberfil.sys file on disk and then enter hibernate. The best way to maximize battery life during the periods when users are not working is to leverage hibernate.

References:
Power options
Change what happens when you close your mobile PC lid

Objective: Configuring and Troubleshooting Mobile Computing

Question 15: (QID=25431)
You are the desktop project manager for your company and you are setting up your laptop to give a presentation today regarding the new security features of Windows Vista.

You will give the presentation in a meeting room that has a wall-mounted LCD display connected by S-Video cable.

You want the Start menu, the desktop, and all programs to be initially displayed on the LCD display.

You need to configure your computer to meet these requirements.

What should you do?

1. Clear the Lock the taskbar option of the taskbar’s context menu. Drag the taskbar as far to the right as possible.
2. Open Display Settings. Select the icon that represents the wall-mounted LCD display, and then select the This is my main monitor option.
3. Open Display Settings. Select the icon that represents the laptop display, and then clear the Extend the desktop onto this monitor option.
4. Clear the Lock the taskbar option of the taskbar’s context menu. Drag the taskbar as far to the left as possible.

Correct answer(s): 2
Explanation: The best answer for this scenario is to set the wall-mounted LCD display as the primary monitor by opening the Display Settings and selecting the icon that represents the wall-mounted LCD display. From there you would select the This is my main monitor option which causes the Start menu to be displayed on the wall-mounted LCD display.

If you clear the Extend the desktop onto this monitor option for the laptop display you would prevent the laptop from displaying the desktop at all.

You should not drag the taskbar as far to the left or right as possible as it does not allow you to control where all programs will initially open.

References:
Troubleshoot multiple monitor problems
Change display settings on multiple monitors

Objective: Configuring and Troubleshooting Mobile Computing

Question 16: (QID=25418)
You are the desktop support technician for MCMCSE.com. All of the supported desktops in the domain run Windows Vista Enterprise.

A summer intern, Beth, is working in the place of a regular employee, Diane, who is out of the office for vacation and she needs assistance sending a fax of an e-mail she has in Windows Mail. She has been delegated the rights to do all of Dianes work while she is away.

Diane uses Windows Fax and Scan to scan documents and send and receive faxes from her desktop.

You need to find the best way to send a fax from Windows Mail to the client using the least amount of administrative effort.

What should you do?

1. Open the e-mail in Windows Mail, choose File Print. When prompted to select the printer, choose Fax as the printer.
2. From Windows Mail, you save the e-mail as an .eml file. From Windows Fax and Scan, create a new fax. Browse to and attach the .eml file in the new fax.
3. Print the e-mail and place the document on the scanner. From Windows Fax and Scan choose File New Fax from scanner.
4. Copy the e-mail to Microsoft Word, and attach it to a new fax in Windows Fax and Scan.

Correct answer(s): 1
Explanation: With Windows Fax and Scan, you can fax directly from an application by choosing File Print and selecting Fax as the printer. This will allow you to fax a file without having to go though the Windows Fax and Scan tool.

Copying the e-mail to Word, or saving it to an .eml file and attaching it to the fax would work but it is not the least amount of administrative effort. The same would be true for printing the e-mail and then faxing it directly from the scanner.

References:
Using Windows Fax and Scan
Windows Fax and Scan
Explore the features: Windows Fax and Scan

Objective: Configuring Applications Included with Windows Vista

Question 17: (QID=25382)
You are a desktop support professional for MCMCSE.com and have been tasked with upgrading the existing Windows XP systems in your enterprise with Microsoft Windows Vista Business.

The Windows XP systems to be upgraded all have the following system configuration:

1.2 GHz processor
256 MB of RAM
15 GB hard drive with 10 GB of free space
SVGA video card
Integrated sound card
10/100 integrated network adapter

Which components will need to be upgraded to allow for a successful installation of Windows Vista so the machines are at the minimum supported system requirement level? (Choose all that apply.)

1. Network adapter
2. RAM
3. Hard drive
4. Video Card
5. Processor

Correct answer(s): 2 3

Explanation: The minimum supported system requirements according to Microsoft are: Windows Vista minimum supported system requirements for Home Basic / Home Premium / Business / Ultimate
800 MHz processor and 512 MB of system memory
20 GB hard drive with at least 15 GB of available space
Support for Super VGA graphics
CD-ROM drive
The minimum recommended system requirements are:
1 GHz 32-bit (x86) or 64-bit (x64) processor
1 GB of system memory
40 GB hard drive with at least 15 GB of available space
Support for DirectX 9 graphics with:
WDDM Driver
128 MB of graphics memory (minimum)
Pixel Shader 2.0 in hardware
32 bits per pixel
DVD-ROM drive
Audio Output
Internet access (fees may apply)
Objective: Installing and Upgrading Windows Vista

Question 18: (QID=25426)
An end user connects his laptop computer to a wall-mounted LCD display in order to give a presentation to the Sales Team. He sees only the desktop background on the LCD display; there are no icons or Start menu shown on that display. The icons on his desktop and his Start menu are displayed on his laptop display only.

The user needs the Start menu and any programs launched to be presented on both displays.

What steps would the user need to take in order to do this?

1. The user would need to open the Windows Mobility Center and click the Connect Display button. In the New Display Detected dialog box, choose the Show different parts of my desktop on each display (extended) option.
2. The user would need to open the Windows Mobility Center and click the Connect Display button. In the New Display Detected dialog box, choose the Duplicate my desktop on all displays (mirrored) option.
3. The user would need to open the Display Settings. Click the icon that represents the main monitor and change the screen resolution to the lowest setting.
4. The user would need to open Display Settings and click the icon that represents the main monitor. From there they would select the Extend the desktop onto this monitor option.

Correct answer(s): 2
Explanation: In order for the user to be able to duplicate the desktop on the LCD display they would need to open the Windows Mobility Center and click the Connect Display button. In the New Display Detected dialog box, choose the Duplicate my desktop on all displays (mirrored) option. This causes the entire desktop, including the Start menu and any open windows or programs to be displayed on both Ned’s computer and the LCD display.

They would not need to choose the Show different parts of my desktop on each display (extended) option as this simply extends the desktop onto the LCD display (which is the current state in the description in this scenario).

The same would be true for opening the Display Settings and selecting the Extend the desktop onto this monitor option.

Changing the screen resolution would not allow you to meet the needs of the scenario as you need the Start menu and any programs launched to be presented on both displays.

References:
Understanding multiple monitors
Multiple monitors: frequently asked

Questions

Objective: Configuring and Troubleshooting Mobile Computing

Question 19: (QID=25417)
You are a desktop support technician for your company. All of the desktops are running Windows Vista Business Edition as are all of the laptops. All systems are members of the MCMCSE.com domain in a single forest / single domain structure.

The CEO of the company wants to use Windows Calendar to organize his schedule. He wants to track customer appointments, personal appointments, and upcoming management summits so he can better schedule his availability. He needs to be able to have a complete view of all the appointments across all the groups as well as the ability to see each group independent of the others.

What should you instruct him to do? (Each correct answer presents a complete solution. Choose two.)

1. Create three calendar groups.
2. Create two calendar groups.
3. Create three calendars.
4. Create two calendars.
5. Create one calendar group.
6. Create one calendar.

Correct answer(s): 5 3

Explanation: With Windows Calendar you can create several calendars, which can be viewed independently or in a single view. To allow for three separate schedules to be managed all you would need to do is to set up three calendars in a single calendar group.

Creating one or two calendars would not allow you to meet the needs as outlined because you would not be able to view of all the appointments across all the groups as well as the ability to see each group independent of the others with less than three.

Creating additional calendar groups is not needed to meet the requirements in the scenario.

References:
Change the type of calendar Windows uses
Customize Windows Calendar

Objective: Configuring Applications Included with Windows Vista

Question 20: (QID=25390)
You are the level 2 desktop support professional for you company and you have been tasked with installing Windows Vista Business on two laptops named MCMCSE001 and MCMCSE002. MCMCSE001 is currently running Windows 95, and MCMCSE002 is currently running Windows 98.

You verified that the minimum hardware requirements for Windows Vista have been met on both computers.

You need to either upgrade the operating systems or perform clean installation.

What should you do?

1. Perform a clean installation on MCMCSE001 and an in place upgrade on MCMCSE002.
2. Perform in place upgrades on MCMCSE001 and MCMCSE002.
3. Perform clean installations on MCMCSE001 and MCMCSE002
4. Perform an in place upgrade on MCMCSE001 and a clean installation on MCMCSE002.

Correct answer(s): 3
Explanation: You would need to perform a clean installation on MCMCSE001 and MCMCSE002. In place upgrades from Windows 95 and Windows 98 installations to any version of Windows Vista are not supported (and unless youre doing a lot of rigging or additional steps they cannot be executed at all).

You can upgrade to Windows Vista from only Windows Vista itself, Windows XP, and Windows 2000 Professional.

References:
Upgrading vs. Clean Installation
Upgrade Planning for Windows Vista
System requirements for Windows Vista

Objective: Installing and Upgrading Windows Vista

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